Refund and Return Policy – Rishargi Creation

 

At Rishargi Creation, we strive to provide the best quality handmade candles, gifts, and other artisanal products. Our goal is to ensure that our customers are fully satisfied with their purchases. Please carefully review our Refund and Return Policy outlined below:

 

 No Refunds After Order Confirmation

– Once an order is confirmed via email, we do not accept cancellations or provide refunds. Kindly ensure that you review your order carefully before finalizing your purchase.

 

 Return Policy for Damaged Products

– We accept returns only for products that are damaged upon receipt.

– To process a return, please ensure you record a clear, uncut video while unpacking the order. This is necessary to verify any damage to the product.

– If the product is found to be damaged after our review of the unpacking video, we will process a full refund or offer a replacement, based on your preference.

 

  Steps to File a Return Request

1. Record an unpacking video when you receive the product.
2. Contact us within 48 hours of receiving your order at [insert contact details], providing the unpacking video as proof.
3. After reviewing the video and confirming the damage, we will inform you of the next steps for returning the product or processing a refund.

 

 Exceptions

– Returns or refunds will not be processed for products that are unpacked without video proof.

– No refunds will be issued for minor imperfections that are inherent to handmade products.

 

### 5. **Contact Information**

If you have any questions or concerns regarding our Refund and Return Policy, feel free to reach out to us at:

 Email: support@rishargicreation

 Phone: +91-8233585876

 

We appreciate your understanding and trust in Rishargi Creation for all your handmade candle and gifting needs!

 

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This policy helps clarify the return process and protects your business from unnecessary losses while also ensuring customer satisfaction. Let me know if you’d like to add anything!